Consona Announces Exceptional Customer Satisfaction Levels for Encompix ERP Software Users
Quick Response Time and Robust Customer Education Lead to Excellence in Support
Indianapolis, IN (October 23, 2009) –
Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that its Encompix ERP software product has achieved exceptional customer satisfaction levels. Encompix, the leading ERP system for engineer-to-order, project-based manufacturers, was specifically designed to handle the unique business challenges of engineering-intensive companies.
Among Consona’s highest priorities is customer support and continuing education to promote the growth and success of its customers’ organizations. According to support satisfaction data, customer satisfaction was been at 93 percent or greater since 2008 – an exceptional rate. The Encompix ERP support team resolved issues efficiently and effectively, maintaining an average backlog of less than three days.
“We believe in the importance of continuing customer education and training via regularly-updated, web-based courses and through shared customer insight on our Expert customer portal and network,” said Todd Schulte, vice president of support and education for Consona’s ERP products. “Through each customer interaction, we meet support needs, while also garnering feedback so that we can continue to improve our products and services. In this way, we empower the customer, while educating our staff, and vice versa – a simple, but surefire equation for satisfaction across the board.”
Feedback from customers is directly incorporated into product upgrades, as well as into the online, self-service resources that are always available to customers via the Expert customer portal. Over the course of 2008, Encompix customers gained new Encompix education courses, all based on customer feedback and requests, as well as a 15 percent increase in available knowledgebase articles.
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail info (at) consona (dot) com, or call (888) 8 CONSONA.
Contact:
Mitch Briggs
Consona Corporation
Direct: +1 (317) 249-1620
Mobile: +1 (317) 829-4210
Source: Consona
